Women and cats will do as they please, and men and dogs should relax and get used to the idea. - Robert A. Heinlein 17273 West Edwards Road, Antioch, Illinois 847-395-0554 847-395-5855 fax Q: Who's there after hours or on holidays and weekends?  A: This is one of the things that really separates us from many other facilities that board pets. Our posted business hours are only for the office (handing calls, check-ins & check-outs, etc).  There are two houses located on the sixty acre property, one is attached to one of the kennel buildings and right next to the other kennel buildings.  Brandon lives in that house and the owner’s live in ther other house.  That means someone is the property tending to our canine & feline guests 24 hours a day, 7 days a week, 365 days a year. If we have a major storm in the middle of the night with thunder & lightning, we can go and check on the dogs.  If we have a pet who is nervous , uncomfortable or requires special attention it is not unusual to find them sleeping upstairs or in our kitchen.  On any given holiday or weekend, you will us here on the property. Return To Index Q: Will my dog or cat ever be mixed with other dogs or cats? A: That is entirely up to you.  While your dog (or cat) will alway have its own run (or condo) and will never be mixed with any other dogs (or cats) from a different family in their own house, we have found that many dogs enjoy and benefit from the social interaction of carefully supervised group playtimes.  When you schedule playtimes for your dog you may elect to have us place your dog into a social play group.  If  you prefer one-on-one human playtime or walks, just let us know.   We offer both types of extra exercise and attention because we know that your dog is unique and what is right for one dog might not be right for another dog.  We do not ever put cats from different households together, however.  Return To Index  Q: I would like my dog to have group playtimes but I am not sure how they will do.  What are my options? A: Let us know your concerns and we will structure play sessions or walks that fit the needs of your pet.  Any dog that will be participating in social play groups is carefully evaluated before being placed with other dogs.  Our playgroups are very small (four or five dogs at most) and are always made-up of dogs of the same size, temperaments and play styles.  We do not believe that is safe for either your dog or us to have very large groups of dogs of widely varying sizes, energy levels and play styles together, no matter how closely supervised.  If we find that your dog is more comfortable enjoying human attention than playing with other dogs, we will substitute individual playtimes or walks for the group playtimes.  Return To Index Q: I have two or more dogs. Can they stay together? A: Yes, our dog facilities have very many extra large indoor/outdoor type runs, several large enough to comfortable accomadate two or even three giant breed dogs (think Saint Bernards). As long as your dogs get along together, they may share the same indoor/outdoor run. We will select the run best suited for your dogs. However, we only allow pets to board together if the owner assures us that they get along well.  Some pets do not get along as well together in the kennel as they do at home and if we see any aggressive behavior among family members, we will then separate them at our discretion.  You may also choose to allow your pets to spend their days together but sleep and eat in adjacent runs where they can see each other but have a bit of private space.  Even if they are not sharing a run, we always place dogs from the same family in adjacent runs so that they can see and socialize with each other. Return To Index  Q: Can my two cats share a condo together? A: Yes, if they are of average size and get along well, we would encourage you to board your two cats together in the same three level cat condo. Our cat condos can easily handle up to two average sized cats, but not three. If you have a large cat (such as a Maine Coon), it would need the entire condo to itself. Return To Index  Q: What if there is an emergency medical problem? A: We have several excellent veterinarians in very close proximity to our facility, along with three emergency facilities that are open all night and on holidays. We generally prefer to bring your dog to its own vet and will make every effort to do so.  We treat every guest as we would our own children and will assure them the best attention available. If we think your pet needs to see a veterinarian immediately, we will take him or her to our own vet or one of hte emergency facilities.  We will make every effort to contact you before transporting your pet for veterinary attention but if in our professional opinion we do not have time to wait for your response, we will transport your pet immediately. Return To Index  Q: My dog is an escape artist and is always getting away. How can you keep from losing my dog? A: First, it is very important that you tell us about your dog's tendencies to jump or climb. If we know we have an escape artist, we prefer not to allow the pet into our play areas, as we do play times off lead. Instead of Play Times, we prefer to walk the escape artists, as they will always be on lead and under constant watch. It is not likely for a dog to escape from our indoor/outdoor runs for these reasons: The gates to the indoor/outdoor runs are always clipped so the latch can not be opened without first removing the clip. Our runs (both inside & outside) are fully enclosed with chain link.  We also have several runds with covered tops which will safely hold even the most determined climber. There are also multiple “layers” of fencing around most areas of the facility for added protection. Return To Index  Q: My little dog is easily intimidated by big dogs. Will my dog be comfortable in your runs? A: Unlike many facilities we have several different indoor areas in the kennel.  We are able to house the larger more energetic dogs together and to place small, shy or elderly dogs in quieter areas so they will be more comfortable.  Please let us know your concerns so we can better select the right accomadations for your pet. Return To Index  Q: Can I bring my pet's personal bedding? A: Yes you may but you do not need to.  We do have a raised platform called kennel decking in every run which will allow your dog to relax off the concrete floor.  We also have beds and bedding of our own that you can request be placed in with your pet.   If you do send bedding from home please do no send your very expensive, irreplaceable bed.  We will place the bedding you provide in with your pet and some pets might chew on bedding in the kennel environment even if they do not do so at home.  We also prefer washable bedding in case your pet has an accident, manages to spill his water bowl or comes in wet and muddy from a walk or playtime.  Putting your name on your pet’s bedding is very helpful to us since it can become difficult for us to distinguish similar bedding when it comes out of the laundry. Return To Index Q: Can I bring toys & treats for my pet? A: Yes, we encourage you to bring toys and treats for your pet.  We do ask that you do not send toys or treats that your dog does not receive at home.   If the toy you are sending is very special to your dog please let us know so that we can make sure that it is not carried outside to a playtime and chewed on or appropriated by another dog.  We do give treats throughout the day and have plenty of toys for your dog to play with so you do not ever need to send toys or treats. Return To Index Q: Do I need to bring my pet's own food? A: No, we provide everything necessary to care for your pets including high-quality balanced dry food and all stainless steel food and water bowls.  However, you are always welcome to send your own food and we will feed according to your specific instruction.  We have refrigeration and freezers in all buildings and are able to feed the same diet your dog has at home.  If you are feeding a BARF diet please package your food into two daily portions in freezer bags and bring the food frozen.  We will defrost and refrigerate one or two days at a time.  If you are sending dry food we would appreciate you sending the food either in one large bag with instructions as to how much your dog should receive per serving or in single serving baggies of food. Return To Index  Q: Is the kennel area heated and air conditioned? A: Yes, your dogs will stay very comfortable no matter what the outside temperature or weather. Return To Index  Q: Will my pet come home with fleas? A: No, we do not send pets home with fleas. Upon check-in, we inspect each pet.  If fleas, ticks or evidence of them are found, we must first treat the pet prior to entering the kennel or cattery.  We do highly recommend that your pet uses a spot-on flea and tick protection which will keep your pet pest free in all situations. Return To Index  Q: My dog may not go potty in his run. Will this be a problem? A: While this is not normally a problem, this is something we routinely look for. If we see that your pet is not comfortable “using the facilities” in the outdoor portion of the run we have several small fenced grass areas adjacent to our buildings and we will take your pet outside several times a day.  Unlike many kennels we will not charge you for this service. Return To Index Q: Do you Pick up or Drop off Pets? A: Yes, we do offer a Pet Transportation service in many areas. We also have scheduled meeting points where we will meet you if you are outside our service are.  We do not, however, pick up or drop off early in the morning or late in the afternoon. During the week (Monday thru Friday) we do all our pet taxi's in the middle of the day (from 10:30 am to 1:30 pm).  During very busy periods we may add an afternoon trip so that everyone who wishes their pet to be picked up can use the service.  We will do our best to give you an approximate pick-up / drop-off time but please remember that situations beyond our control may make it necessary to revise the schedule.  Please make sure to tell us if you have specific needs so that we can do our best to work with your schedule.  We highly discourage scheduling a pick- up if you have a plane to catch at noon or an important business meeting since anything from traffic to a flat-tire to an owner who is unexpectedly called away from home can disrupt our schedule and it can be nerve-wracking for both you and for us if we are running behind. On Saturdays, Sundays and on major holidays, we do not offer a pet taxi service. Return To Index Q: My dog has severe storm fright. What do you do in case of a bad storm? A: First and foremost, when we have a very bad storm with thunder & lightning, we believe it is important to check on all of the animals in our care.  We always have music playing in the kennels all night long, but during storms, we crank up the volume to help hide the sound of the thunder from outside. In addition, we turn on all the inside lights, we close down all the dog doors so the dog is safely protected inside, and finally we rotate to all the dogs that appear to be nervous due to the storms.  Please let us know if you have concerns about your dog and thunderstorms so that we can pay special attention to them when storms are predicted.  If your dog has extremely severe storm fright, we recommend that you consult with your veterinarian to prescribe a tranquilizer that will help your dog get through the storm. We administer the medication only as needed should we have a severe storm. Return To Index Q: What must I bring with me when checking in my pet? A: (1) The most important item would be proof of current vaccinations from your vet. We do not accept check off type health booklets. If we can not confirm that your pet is current on all vaccinations, we will not allow your pet to enter our boarding facilities. We always recommend that you have your pet's vaccinations faxed or emailed to us in advance. (2) The next most important item would be your itinerary with phone numbers, email addresses or other contact information. We want to be able to reach you should we have a question concerning the care of your pet. It doesn't matter where your destination will be, if you are near a phone, we want the number! A hotel phone number, cell phone or pager number is fine. As a last resort we will take the number of a family member or friend, but our preference is to be able to reach you directly.  If you will be on a cruise or otherwise unreachable for some period of time during your vacation please let us know. You may of course bring beds, toys, treats, food or other items from home.  We do not allow any items made of glass or similar materials.  Return To Index Q: Can I check up on my pet and see how they are doing? Of course.  We welcome your call and would love to hear from you.  The best ways to reach us are  by email (thepawsinn@gmail.com) of by cell phone or text message to either Terru (847- 688-0200) or Brandon (847-767-4129) Return To Index Q: My dog has allergies / food sensitivity will he be able to eat the food you provide? We feed a locally produced, organic food called NutriLife All Gold.  It is wheat and corn free and is the same food we serve our own dogs.  If  you would like to check the ingredient list to see if it is appropriate for you dog please click on the link below. Return To Index Q: Is your facility licensed? Yes we are licensed and inspected by the State of Illinois. Return To Index Who's there after hours or on holidays and weekends?  FREQUENTLY ASKED QUESTIONS - if we didn’t answer your question here feel free to call or email us  Will my dog or cat ever be mixed with other dogs or cats? I would like my dog to have group playtimes but I am not sure how they will do.  What are my options? I have two or more dogs. Can they stay together? Can my two cats share a condo together? What if there is an emergency medical problem? My dog is an escape artist and is always getting away. How can you keep from losing my dog? My little dog is easily intimidated by big dogs. Will my dog be comfortable in your runs? Can I bring my pet's personal bedding? Can I bring toys & treats for my pet? Do I need to bring my pet's own food? Is the kennel area heated and air conditioned? Will my pet come home with fleas? My dog may not go potty in his run. Will this be a problem? Do you Pick up or Drop off Pets? My dog has severe storm fright. What do you do in case of a bad storm? What must I bring with me when checking in my pet? Can I check up on my pet and see how they are doing? My dog has allergies / food sensitivity.  Will he be able to eat the food you provide? Is your facility licensed?